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IconInvestor Relations Policy

  1. Objective

    Ascott Residence Trust Management Limited and Ascott Business Trust Management Pte. Ltd., the Managers of the Ascott Residence Trust ("ART"), are committed to sustainable and effective communication with ART’s retail and institutional Stapled Securityholders. The investor relations policy (the "IR Policy") outlines the channels and processes of the Managers to ensure timely, effective, unbiased and transparent communication with Stapled Securityholders and the investment community. In this IR Policy, references to the investment community includes ART's potential investors as well as analysts who review ART's performance.

  2. General Policy
    1. At all times, the Managers are committed to making timely full and accurate disclosure and distributing other corporate communications materials in accordance with the Listing Manual of the Singapore Exchange Securities Trading Limited ("SGX-ST") and the Singapore Code of Corporate Governance 2018 issued by the Monetary Authority of Singapore. Other corporate communication materials refer to any document issued or to be issued by the Managers for the information or action of its Stapled Securityholders, including, but not limited to, the annual report, a notice of meeting, a circular and a proxy form.
    2. This IR Policy is reviewed regularly to ensure its effectiveness. Updates and amendments (as appropriate) will be made to reflect current best practices in our communication with Stapled Securityholders and the investment community.
  3. Communication Principles
    1. The Managers strive to provide pertinent and accurate information to its Stapled Securityholders and the investment community in an effective and timely manner.
    2. The Managers will use clear and plain language in its communication with its Stapled Securityholders.
    3. The Managers endeavour to provide a consistent level of disclosure on both positive and negative issues.
    4. The Managers will communicate only through its designated spokespersons.
    5. The Managers do not respond to rumours. However, if rumours indicate that material information has been leaked or they are in fact false or inaccurate, the rumours will be promptly denied or clarified via announcements made through SGXNET to SGX-ST.
    6. The Managers will give reasonable access to analysts and the media to help them formulate informed opinions of ART, but will not seek to influence those opinions.
    7. During the one month before the time of announcement of ART's half-year and full-year results, the Managers observe a "black-out period" and will avoid commenting about financial results and the performance of ART that have not been announced and any market outlook.
  4. ART's Website
    1. ART has a dedicated website, www.ascottresidencetrust.com, which contains all information relating to ART, from the trust structure to the portfolio information. All announcements, press releases and presentations issued on SGXNET will be updated on ART's website as soon as practicable after their release. Stapled Securityholders and potential stakeholders have 24-hour access to ART's website for information.
    2. Within the Investor Relations section on ART's website, information on past announcements, publications including circulars and annual reports, tax refund procedures, general frequently asked questions and corporate governance framework in relation to ART can be found. ART's trading price is also made available on the website on an approximately 15-minute delay basis.
    3. Stapled Securityholders can subscribe to email alerts to receive updates whenever there are any press releases issued by ART.
  5. Half-yearly Results Reporting
    1. In accordance with the amendments to Rule 705(2) of the Listing Manual of the Singapore Exchange Securities Trading Limited which were effective from 7 February 2020, the Managers had changed the frequency of financial reporting to half-yearly, with effect from the financial year ending 31 December 2020 (“FY 2020”). Financial results and other price sensitive public announcements are presented in a balanced and understandable assessment of ART’s performance and prospects. In addition, the Managers provide relevant business updates between the announcements of half-yearly financial statements.
    2. Annually, at least two briefings are conducted for the analysts and the media in relation to half year and full year financial results. In the event that there are major announcements, the Managers may also hold meetings to brief the analysts and the media. During such briefings, there will be a presentation by the Managers on the results or the related transaction announcement, followed by a question and answer session for the analysts and media who attend the briefings.
  6. General Meetings
    1. The notice of annual general meeting (“AGM”) where the resolutions are detailed and proxy form will be made available to Stapled Securityholders within three months after the close of the financial year on ART's website at www.ascottresidencetrust.com. Printed copies of ART's Annual Report are available upon request prior to the AGM. Stapled Securityholders who are unable to attend and vote at the AGM can appoint proxies to attend, speak and vote on their behalf. The proxy forms are to be submitted 48 hours before the AGM.
    2. Representatives of ART’s trustee, the Managers' board of directors and key management personnel, and the external auditors of ART will be present at the AGM to answer Stapled Securityholders' questions relevant to the meeting. The Chief Executive Officer of the Managers will also present the performance and strategies of ART for the past year.
    3. In the event that there are pandemic risks and associated safe distancing restrictions put in place by the government, alternative arrangements relating to attendance at the AGM are set out in the notice of AGM available on ART’s website. These include arrangements by which the AGM can be electronically accessed via live audio-visual webcast or live audio-only stream, submission of questions in advance of the AGM, addressing of substantial and relevant questions prior to or at the AGM and voting by appointing the chairman of the meeting as proxy at the AGM.
    4. As and when an Extraordinary General Meeting (“EGM”) of the Stapled Securityholders is to be held, each Stapled Securityholder will receive a copy of a circular to Stapled Securityholders which contains the details of the matters to be proposed for Stapled Securityholders' consideration and approval. The notice of EGM which sets out all items of business to be transacted at the EGM is also announced on SGXNET and advertised in the local business newspapers.
    5. Similar to AGMs, Stapled Securityholders who are unable to attend and vote at the EGM can appoint proxies to attend, speak and vote on their behalf. The proxy forms are to be submitted 48 hours before the EGM.
    6. At the AGM/EGM, Stapled Securityholders are given the opportunity to air their views and ask questions regarding the matters to be tabled at the AGM/EGM.
    7. Electronic voting is used at ART’s AGM and EGM for all resolutions. The results of the poll are shown on the screen immediately after each poll is conducted. An announcement will be released on SGXNET detailing the number and percentage of votes received FOR or AGAINST each resolution and whether each resolution has been carried.
  7. Investment Community Communications
    1. The Managers communicate with investors, analysts on a regular basis through the analyst and media briefings, one-on-one meetings with investors, deal and non-deal roadshows, conferences, and teleconferences.
    2. Property tours are arranged or conducted for local and overseas investors upon request to educate and familiarise them with ART’s properties.
    3. All presentations for roadshows and conferences are also uploaded on SGXNET and ART’s website to ensure consistency in information sharing.
  8. Stapled Securityholders' Enquiries
    1. For update of personal particulars such as change of address, Stapled Securityholders will have to contact The Central Depository (Pte) Limited at:

      Central Depository
      CDP Customer Services
      Hotline: (65) 6535 7511

      Address:
      9 North Buona Vista Drive
      #01-19/20 The Metropolis
      Singapore 138589
      Tel: +65 6535 7511
      Fax: +65 6535 0775
      www1.cdp.sgx.com
    2. Stapled Securityholders can contact our Stapled Securityholder registrar at the following address:

      Boardroom Corporate & Advisory Services Pte. Ltd.
      50 Raffles Place, #32-01 Singapore Land Tower,
      Singapore 048623
      Tel: +65 6536 5355
      Fax: +65 6536 1360
    3. Stapled Securityholders can pose questions via a dedicated "Ask Us" email address at ask-us@ascottresidencetrust.com, and have their queries addressed accordingly, or send an email directly to the Head, Investor Relations at denise.wong@the-ascott.com. The main line of the Managers is +65 6713 2888. For media contact, they can send an email directly to the Vice President, Group Communications at joan.tanzm@capitaland.com.
  9. Stapled Securityholders' Privacy
    1. The Managers recognises the importance of Stapled Securityholders' privacy and will not disclose Stapled Securityholders' information without their consent, unless required by law to do so.